JPMorgan Chase to cut 244 jobs in Plano call centre closure

Plano call centre closure

JPMorgan Chase has announced 244 layoffs linked to the closure of a call centre at its Plano campus. A notice filed with the Texas Workforce Commission identified the number of affected employees. The bank told CBS News Texas that the move involves a small operations team. The report says the layoffs were announced on a Tuesday.

The materials contain a timing discrepancy. The event record lists the announcement as 2023-10-09T14:00:00.000Z, while the CBS Texas article is dated 2026-06-24T00:00:00 and describes the announcement as occurring on a Tuesday. The provided information does not reconcile those dates.

Consolidation is the stated reason

JPMorgan Chase described the decision as an operational consolidation, saying the small team will be brought into larger existing operations centres. The bank said it regularly assesses business needs and changes staffing, adding roles where needed and reducing roles where appropriate.

The available material does not say that artificial intelligence or automation caused the call centre closure or the 244 layoffs. The event is categorised with weak AI attribution, but the stated rationale is consolidation of operations rather than a specified technology-driven change. JPMorgan Chase did not provide a separate explanation of the business conditions that led it to choose consolidation in the supplied report.

Notices, severance and redeployment

Employees affected by the closure are to receive formal 60-day notices under the federal Worker Adjustment and Retraining Notification Act, according to the report. JPMorgan Chase said they will be eligible for severance pay. It also said it will help affected staff seek other roles within the company or use outplacement services.

The company said it is working to redeploy the employees affected by the decision. The supplied material does not state how many workers may be placed in internal jobs, how many may use outplacement services, or when the call centre will close.

Plano workforce remains larger

JPMorgan Chase said it remains committed to Plano, where it employs more than 12,500 people and has more than 800 open positions. Those figures place the 244 layoffs within a broader local workforce, although the company has not said whether any particular open jobs are available to the affected operations team.

The report does not identify the larger operations centres that will take over the work. It also does not state whether the positions being eliminated are permanent once consolidation is completed. The announced action is therefore a defined 244-job reduction connected to a specific Plano call centre closure, with employee support and redeployment efforts outlined but individual outcomes not specified.

Sources

• JPMorgan Chase announces 244 layoffs as it closes call center at Plano campus - CBS Texas